Terms and Conditions
Removals Haringey Terms and Conditions
These Terms and Conditions set out the basis on which Removals Haringey provides household and commercial removal, packing, storage coordination and associated services in the United Kingdom. By placing a booking with us, you agree that these Terms and Conditions shall apply to all services we provide to you, unless otherwise agreed in writing.
1. Definitions
In these Terms and Conditions, the following words shall have the meanings set out below:
1.1 We, us, our means Removals Haringey, the removal service provider.
1.2 You, your means the customer who books or uses our services.
1.3 Services means any removal, packing, unpacking, loading, unloading, furniture disassembly or reassembly, waste removal coordination, or any related service provided by us.
1.4 Goods means all personal effects, furniture, equipment, and any other items which are the subject of the services we provide.
1.5 Estimate means the written or verbal quotation we provide to you before carrying out the services.
1.6 Service area means the locations in which we operate, including Haringey and surrounding areas, as may be updated from time to time.
2. Booking Process
2.1 You may request an estimate for our services by providing details of the property addresses, access conditions, inventory of items, special requirements, and preferred service dates.
2.2 All estimates are provided in good faith based on the information you supply. You must ensure that all information is accurate and complete. If information is incomplete or inaccurate, we reserve the right to amend the estimate or adjust the price on the day of the move.
2.3 Your booking is not confirmed until we have accepted it and, where applicable, received any required deposit or prepayment. We may decline a booking at our discretion.
2.4 Any times or dates given for the performance of the services are estimates only and may vary due to traffic, access, weather conditions, or other operational reasons. We will use reasonable efforts to meet agreed times but shall not be liable for delays outside our reasonable control.
2.5 If your removal involves restricted access locations, parking controls, congestion charge zones, or timed loading bays, it is your responsibility to inform us in advance so that appropriate arrangements can be made.
3. Services Provided
3.1 We will provide removal and related services with reasonable care and skill and in accordance with these Terms and Conditions.
3.2 Our standard service does not include the disconnection or reconnection of appliances, removal of fixtures or fittings, or any work involving gas, electricity, or plumbing, unless expressly agreed in advance and permitted by law.
3.3 We reserve the right to decline to move items which, in our reasonable opinion, are unsafe to move, insufficiently packed, excessively heavy for safe handling, illegal, or otherwise unsuitable for transportation.
3.4 Any advice or recommendations given by us relating to packing, storage, or waste disposal are provided for general guidance only and do not constitute professional advice in law, tax, or environmental regulation.
4. Customer Responsibilities
4.1 You are responsible for ensuring adequate access to and from the collection and delivery addresses, including arranging parking permits or dispensations where necessary. Any parking charges, fines, or penalties incurred as a result of insufficient arrangements may be charged to you.
4.2 You must ensure that all goods are properly packed and prepared for transportation, unless you have requested and paid for a packing service from us. Fragile or valuable items should be clearly identified.
4.3 You must be present, or appoint an authorised representative to be present, at the collection and delivery addresses to supervise the move, confirm instructions, and sign any relevant documents. Where you appoint a representative, you are responsible for their actions and instructions.
4.4 You must ensure that all items to be moved are ready for loading at the agreed time and that all necessary keys, access codes, or permits are available.
4.5 You must not include in the goods any items which are hazardous, explosive, corrosive, flammable, perishable, illegal, or otherwise unsuitable for transport, including but not limited to gas cylinders, paints, solvents, firearms, drugs, or live animals.
5. Estimates, Pricing and Additional Charges
5.1 Our estimate is based on the information you provide and any assumptions stated in the estimate. It is not a fixed price offer unless clearly stated as such.
5.2 We may adjust our charges if:
(a) the work is not completed within the time estimated due to circumstances outside our control;
(b) additional goods are included which were not declared when the estimate was given;
(c) access conditions differ from those described, including stairs, lifts, long carrying distances, or parking restrictions;
(d) services are carried out outside normal working hours at your request; or
(e) we are required to undertake additional services not originally agreed.
5.3 Unless otherwise stated, our prices do not include tolls, congestion charges, parking fees, or charges for additional insurance. Any such charges incurred in carrying out the services may be passed on to you.
6. Payments
6.1 You agree to pay our charges in accordance with the payment terms provided in your estimate or booking confirmation.
6.2 We may require full or partial payment in advance of the service date. Where a deposit is required, your booking will not be confirmed until the deposit has been paid.
6.3 Unless otherwise agreed, any balance due must be paid immediately upon completion of the services. We reserve the right to withhold delivery of goods until payment has been received in full.
6.4 If payment is not made when due, we may charge interest on the outstanding amount at the statutory rate, accruing daily until payment is received in full.
6.5 You shall not be entitled to withhold or set off any sums from the amounts due to us in respect of any claim or alleged claim.
7. Cancellations and Postponements
7.1 If you wish to cancel or postpone your booking, you must notify us as soon as possible.
7.2 We reserve the right to apply cancellation or postponement charges as follows, unless otherwise specified in your booking confirmation:
(a) More than 7 days before the agreed service date: no cancellation fee, and any deposit paid may be refunded or applied to a rebooked date at our discretion.
(b) Between 3 and 7 days before the agreed service date: a charge of up to 50 percent of the total estimated price may apply.
(c) Less than 3 days before the agreed service date or on the day of service: a charge of up to 100 percent of the total estimated price may apply.
7.3 If we arrive at the collection address and are unable to carry out the services due to circumstances within your control, including lack of access, goods not being ready, or your failure to provide accurate instructions, this may be treated as a same-day cancellation and charged accordingly.
7.4 We may cancel or postpone the services if:
(a) you fail to make any required payment by the due date;
(b) we reasonably consider that the safety of our staff or property is at risk;
(c) adverse weather or other events outside our control make it unsafe or impracticable to carry out the services; or
(d) you are in breach of these Terms and Conditions.
8. Liability for Loss or Damage
8.1 We will take reasonable care of your goods and premises while providing our services.
8.2 Our liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable sum per item or per consignment, as stated in our estimate or booking documentation, unless you have arranged additional cover.
8.3 We shall not be liable for:
(a) loss or damage arising from your failure to pack goods properly, unless we have provided a packing service;
(b) damage to fragile or delicate items not properly protected or declared to us;
(c) loss of or damage to cash, jewellery, watches, precious metals, securities, important documents, or items of a similar nature, unless these have been specifically declared to us in writing and we have agreed separate terms;
(d) loss of or damage to goods arising from wear and tear, inherent defect, or pre-existing damage;
(e) indirect or consequential loss, such as loss of profits, loss of business, or loss of opportunity.
8.4 We shall not be liable for any loss or damage resulting from factors beyond our reasonable control, including but not limited to traffic delays, accidents not caused by our negligence, severe weather, or actions of third parties.
8.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and, in any event, no later than 7 days after the date of completion of the services. We may require you to provide evidence of the loss or damage claimed.
9. Insurance
9.1 We maintain insurance appropriate to the nature of our services. Details of available cover and any relevant limits or exclusions can be provided on request.
9.2 You are responsible for deciding whether the standard cover included with our services is sufficient for your needs. If you require additional cover, it is your responsibility to arrange it or to request that we obtain enhanced cover where offered.
9.3 Our liability shall, in all cases, be limited to the level of cover in place and subject to the terms of the applicable insurance policy.
10. Waste, Recycling and Environmental Regulations
10.1 If, as part of our services, we agree to remove unwanted items, waste, or recyclable materials from your premises, this will be done in accordance with applicable waste and environmental regulations in the United Kingdom.
10.2 We may act as a carrier for certain types of household or commercial waste, or coordinate with licensed waste carriers where specialist removal or disposal is required.
10.3 You must clearly identify any items that are to be disposed of, and you must not include in such items any hazardous, clinical, or controlled waste unless we have expressly agreed and appropriate arrangements are in place.
10.4 We reserve the right to refuse to remove any items that may be prohibited by law or which present a risk to health, safety, or the environment.
10.5 You are responsible for any costs, penalties, or claims arising from your failure to comply with applicable waste or environmental regulations, including providing incorrect information about the nature of items for disposal.
11. Access, Property and Parking Damage
11.1 You are responsible for protecting floors, walls, and fixtures at both collection and delivery addresses, unless we have specifically agreed to provide protective coverings as part of the service.
11.2 We will take reasonable care when moving goods through properties but shall not be liable for minor scuffs or marks to floors, walls, or doorways arising from the normal movement of large or heavy items, where access is restricted.
11.3 You must inform us in advance of any particularly fragile structures, surfaces, or fixtures so that we can take additional precautions where reasonably possible.
12. Complaints and Dispute Resolution
12.1 If you are dissatisfied with any aspect of our services, you should raise the matter with our team as soon as possible so that we have an opportunity to address your concerns.
12.2 Formal complaints should be made in writing, providing full details of the issue, the date of service, and any supporting evidence. We will investigate and respond within a reasonable time.
12.3 We will endeavour to resolve disputes amicably. If a dispute cannot be resolved between us, either party may pursue legal remedies through the courts as set out under governing law.
13. Data Protection
13.1 We will collect and use your personal information only to the extent necessary to provide our services, manage your booking, take payment, and comply with our legal obligations.
13.2 We will take reasonable steps to keep your personal information secure and will not sell or disclose it to third parties except as required to deliver our services, comply with the law, or with your consent.
14. Limitation of Liability
14.1 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.
14.2 Subject always to clause 14.1, our total aggregate liability to you arising out of or in connection with the provision of the services, whether in contract, tort, or otherwise, shall not exceed the total amount paid or payable by you for the services in respect of the booking giving rise to the claim, or such other limit as may be specified in our estimate or insurance documents.
15. Variation and Severability
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your services, unless otherwise agreed in writing.
15.2 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services.
17. Entire Agreement
17.1 These Terms and Conditions, together with any estimate or booking confirmation provided by us, constitute the entire agreement between you and us in relation to the services and supersede all prior discussions, correspondence, and understandings.
17.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by us.
